Delivery

We aim to have your order picked, packed and dispatched as quickly as possible, usually within 24-48 hours.

Processing times do not include weekends or Australian public holidays, orders made on weekends or public holidays will be processed on the following business day.

Shipping costs are calculated at checkout and a tracking number will be emailed once your order has been dispatched.

For any enquiries about your order, tracking, delivery or product, please contact us using our contact form

For Delivery within Australia

Standard delivery allow 3-5 business days for metro areas and 5-7 for regional areas

Express delivery allow 1-2 business days for metro areas and 2-3 for regional areas

Orders will be despatched next business day, subject to cut off times

For International Delivery

Standard delivery allow 6-8 business days for metro areas and 8-10 for regional areas

Express delivery allow 2-4 business days for metro areas and 4-6 for regional areas

Orders will be despatched next business day, subject to cut off times.

Size Exchanges

Slimtum offers FREE* size exchanges on our Figure Formers

for first time customers and subject to the conditions (1 - 4) below.

  1. Returned items must be shipped to Slimtum by the customer within 7 days of receiving the order. A size exchange form must be printed, filled out and included with the return shipment.

  2. A notification must also be sent to Slimtum using the contact form within 7 days of receiving the order including the original order number, the requested size exchange and the tracking details of the return shipment.

  3. All items must be unused (except for fitting) and in original condition.

  4. Exchanges and returns are always subject to approval by Slimtum.

    Slimtum will process the return and notify the customer, subject to the above conditions being met, of acceptance within 5 working days (AEST, Victoria, Australia) of receiving delivery.

    Dispatch and delivery of replacements will be made following processing according to our delivery policy.

    Returns & Refunds

    In the event that your item arrived damaged, subject to acceptance by Slimtum and satisfaction of the below conditions (1 - 4), Slimtum may offer a replacement and refund of original shipping fees only. 

    In the unlikely case of defective items, subject to acceptance by Slimtum and satisfaction of the below conditions (1 - 4), Slimtum may provide the customer, at Slimtum’s discretion, with either a replacement and refund of original shipping fees only, or a refund of the purchase price and shipping only.

    1. Slimtum must be notified of the return using the contact form and must agree to the return before shipment.

    2. Damaged or Defective items must be shipped to Slimtum by the customer within 7 days of receiving. A returns form must be printed, filled out and included with the return shipment.

    3. A notification must also be sent to Slimtum using the contact form within 7 days of receiving the order including the original order number, information regarding the damage/defect and the tracking details of the return shipment.

    4. Replacements and refunds are subject to a final inspection of the goods by Slimtum to determine the nature of the damage or defect.


    Slimtum will process the return and notify the customer, subject to the above conditions being met, of acceptance within 5 working days (AEST, Victoria, Australia) of receiving delivery.

    Dispatch and delivery of replacements will be made following processing according to our delivery policy.

    Shipping of replacements to the customer will be via the same method the customer selected in the original order.

    Following approval and processing, and subject to the customer’s financial institution, refunds may take up to 10 working days to be returned to the customer.

    Slimtum will not be liable for lost, damaged or incorrectly addressed returns made by the customer.

    Please Note: Slimtum will not process a return or a refund for the reason of Change of Mind, or any similar reasons including the item being sold for a lower price anywhere at any time.